TwingBot is an AI chatbot and ecommerce automation platform built for social commerce -- shops that sell through Facebook, Instagram and WhatsApp rather than only through a website. It is designed for Bangladesh's COD and F-commerce reality, and works the same way for sellers anywhere in 70+ languages.
The problem TwingBot solves
Social selling produces far more messages than a small team can answer. Replies arrive late, prices get quoted wrong, addresses are collected by hand from screenshots, and fake COD orders eat the margin. TwingBot automates that entire path from first message to courier-ready order.
What makes it different
Two things: product answers are verified against your real database instead of generated by the AI, and rule-based automation handles common questions for free so running costs stay low. Together they make automation both accurate and affordable.
No customer message goes unanswered: Most online shops lose sales at night, during rush hours and on viral posts -- not because the product is wrong but because nobody replied in time. TwingBot answers every message the moment it arrives, in the customer's own language, so the buying moment is never missed.
Price and stock answers are verified, not guessed: The most expensive chatbot mistake is a confident wrong answer. TwingBot separates understanding from facts: the AI works out what the customer wants, but availability, stock and price are read from your product database before the reply is sent. If stock is zero it says so instead of promising something you cannot ship.
Chat turns into a courier-ready order: The bot collects product, quantity, name, phone and delivery address inside the conversation, calculates the COD total with delivery charge, and prepares the order for courier pickup. Your team stops retyping addresses from screenshots.
Fake and incomplete orders get caught early: COD businesses lose real money on fake orders and return shipping. TwingBot flags incomplete details and suspicious or duplicate orders before they are handed to a courier.
Automation cost stays low: Keyword replies, buttons and flows answer the common questions for free, and cheaper AI models handle simple messages automatically. Premium AI is spent only where it changes the outcome, which is why daily running cost stays small.
One inbox instead of five tabs: Messenger, Instagram DM and WhatsApp conversations, plus comments and orders, land in a single dashboard with team seats, so a growing shop does not need a growing number of people watching phones.
Who uses it
Facebook and Instagram sellers, Bangladesh F-commerce and COD businesses, WooCommerce-style stores, cross-border sellers running multilingual ads, and agencies managing pages for several clients.