TwingBot answers support questions across Messenger, Instagram and WhatsApp automatically, hands difficult conversations to a human, and keeps every answer consistent with your real shop policies.
Delivery charge, payment methods, return policy and order status questions are answered immediately from rules you set, and product facts are verified against your database.
When a conversation needs a person, it is waiting in the unified inbox with the full history, so your team picks up in context instead of asking the customer to repeat everything.