TwingBot combines an AI chatbot, rule-based automation, order management and courier preparation in one workspace for Facebook Messenger, Instagram and WhatsApp.
The AI understands text, product photos and voice messages, detects the customer's language automatically and answers in that same language across 70+ languages including Bangla and Banglish. Model selection happens per message, so complex product questions get stronger AI while simple messages stay fast and cheap.
Keyword replies, buttons, quick replies and a drag-and-drop flow builder handle the questions you already know the answer to, without spending AI credits.
Comment-to-inbox and comment-to-DM automation turn a viral post into conversations: commenters get an automatic reply and are pulled into a private chat where the order can actually be taken.
Order collection captures product, quantity, name, phone and address in chat, calculates COD totals with delivery charge, runs fraud and completeness checks, and prepares verified orders for courier pickup.
A unified inbox across channels, team seats with roles, broadcast campaigns and scheduling, and live analytics for conversations, orders and revenue.