Get help with your workspace, automation, orders and billing. Use the official support channel or your workspace settings to reach the support team.
What to include when reporting an issue
Support is much faster when the report contains the specifics:
AI reply issues: include sample conversation context showing what the customer wrote and what the bot answered
Courier setup problems: include the provider name and the exact error message
Billing issues: include the transaction ID if you have one
Always include your account email and a short summary of the issue
Never share passwords or private access tokens in a public message
Check these first
Two issues account for most support requests and both are self-fixable: a connected page that was never activated (the bot stays silent until you switch the page on), and a product missing or outdated in your Products list (the bot answers from stored data, not from intent).