TwingBot answers Instagram DMs automatically, replies to comments, understands product photos customers send, and captures orders without leaving the conversation.
Direct messages are answered instantly in the customer's language, including product, price and stock questions verified against your product database.
Instagram shoppers ask by screenshot. TwingBot can understand a product photo a customer sends and match it against your catalogue instead of asking them to describe it in words.
Comment automation replies publicly and moves the conversation into DM, which is where the order details can safely be collected.