TwingBot handles WhatsApp-style customer support with AI auto replies, product and price answers, order confirmation and follow-up, in the customer's own language.
Customer questions about price, stock, delivery and payment are answered instantly, with the facts read from your product database rather than generated.
The conversation collects the details needed for delivery and confirms the COD total, so WhatsApp becomes an order channel rather than another inbox to watch.
WhatsApp conversations sit in the same unified inbox as Messenger and Instagram, with the same products, the same rules and the same order list.